Our commitment to providing a safe and enjoyable gaming environment
At Lucky2Play Rummy, we are committed to promoting responsible gaming and ensuring our players have a positive experience on our platform.
Responsible gaming is one of Lucky2Play's most crucial core values. We take it upon us to ensure that our users have a hassle-free gaming experience with the best-in-class security systems guarding their winnings. Responsible gaming further extends to monitoring and correcting a player's behaviour while playing online and to safeguard the interest of other players, while maintaining a healthy & competitive gaming environment.
Broadly, responsible gaming encompasses several policies and requirements that are applicable for online gaming platforms to maintain the highest standards of quality and protect players from any unfortunate experiences. We strive to promote the concept of responsible gaming so that real money gaming continues as a leisure activity and so that it is played responsibly.
Attempting to hack into the system in any form, including misusing bugs or using third party tools will qualify as cheating and charged parties will be penalised legally for it. Additionally, using multiple accounts or teaming up with other players to raise scores will also be treated as a case of cheating and guilty parties will be prosecuted and banned from the game.
During the banned period, users will not be able to play games or make cash withdrawals. Users will also lose their winnings from the games where cheating has been charged. Users will further be permanently blocked if they are caught cheating in any game, promoting hacks or violating other terms of use at Lucky2Play's discretion. In the case of a permanent block, any balances in the user's Lucky2Play Wallets will be forfeited by Lucky2Play.
lucky2Play uses the best in class data security tools to maintain the security and privacy of user data. All our systems are tested regularly using automated as well as manual procedures. At Lucky2Play, data protection is our highest priority and we ensure that there are no lapses in protecting the security and privacy of our users.
All of Lucky2Play's data is stored in a secure environment with no access to any third parties, whatsoever. We work with trusted third party payment gateways to ensure safety and security of all financial transactions. We do not store any credit/debit card details with us. We also have additional OTP verifications to further prevent fraudulent withdrawals and prompt responses are provided in case of any issues reports.
lucky2Play has automated detection systems to identify fraudulent activities in games. Anti-collusion measures are taken in card games during the gameplay.
Users disconnected due to poor internet connectivity will be declared lost. Please check your internet connection before you start the game. Lucky2Play is not responsible for internet connections of individual players. We strongly recommend testing your internet connection by playing free/token tournaments before registering yourself on paid tournaments.
lcuky2Play does not permit usage of profane, vulgar or abusive language in chat or usernames or otherwise.
You must be at least 18 years or older to play Real Money Rummy
We take age verification seriously and have implemented measures to prevent minors from accessing our platform. During registration and KYC verification, we verify the age of our users to ensure compliance with this requirement.
Players from Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, Tamil Nadu, and Telangana are not allowed to play online rummy for prizes. We have implemented geo-location technology to enforce these restrictions and comply with local laws.
We provide tools for players to manage their gaming activity responsibly:
To activate any of these responsible gaming tools, please contact our customer support team.
If you or someone you know is experiencing problems with gaming habits, we encourage seeking help. Our customer support team is available 24/7 to assist with any concerns related to responsible gaming.
Our dedicated support team is available round the clock to assist you with any issues or concerns.
We employ industry-leading security measures to ensure your data and funds are protected at all times.
For any questions regarding responsible gaming, please contact Lucky2Play Rummy at curverex@gmail.com
Physical mail address: CURVEREX TECHNOLOGY PRIVATE LIMITED, 602, C/O Zameel ahmed, Ganesh, Ganj, Puranpur, Pooranpur, Pooranpur, Pilibhit- 262122, Uttar Pradesh
