Refund Policy

We will try our best to create suitable design concepts for our clients. We should state that any user who plays the game is aware of all the rules and understands how the game works. The company will not be responsible for any loss to any player due to a lack of playing skill.

In case of any technical issues or payment-related problems, please contact our support team immediately. Refund requests will be processed within 7-10 business days after verification.

For any payment-related issues, please contact our support team at support@lucky2playrummy.com with the following details:

Your registered email address
Transaction ID
Date and time of transaction
Amount
Issue description

Account Balance Transfer

To transfer your account balance, please follow these steps:

Go to your account settings
Select the "Transfer Funds" option
Enter the amount you wish to transfer
Choose your preferred transfer method
Complete the verification process

Please note that all transfers are subject to verification and may take 1-3 business days to process.

Cancellation Policy

For Cancellations please contact us via email described in "Contact Us".

Transactions to transfer money to exchange chips to your Lucky2Play app account have to be made through third-party payment gateways. Lucky2Play is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateways. We have the right to cancel a transaction at any point of time solely according to our discretion in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument.

To act one cancellation, you may take steps as follows:

You could contact customer service via the email (see contact us) to describe the content as detailed as possible.
The customer service staff will reply you as soon as possible and actively assist in confirming the problem.
If your problem is confirmed. We will initiate a cancellation for you.

Once cancelled, and you were billed for it, refund will be processed in the original mode of payment, which depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If paid by UPI or Wallet, refunds will be sent to original account within three working days once requests are submitted to concerned institutions.

In such a case we will refund any payments already made by you for the order.

Refund Policy Details

In cases of accidental or erroneous cash credits to any party, user or company, we can independently or you can request for a refund within 2 workings days of initiating the transaction. Lucky2Play will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our own independent investigation. The refund amount will be credited within one week to the financial instrument/platform that was used to make the corresponding transaction.

If under follow conditions, you could request refund:

Your payment is successful but not received game chips in the app.
Due to app technology problems, it can not provide game services for a long time.
Due to payment loopholes, you pay repeatedly for the same order.

You could take steps as follows to request refund:

Contact customer service via the email (see contact us) to describe the problem as detailed as possible.
The customer service staff will reply you as soon as possible and actively assist in solving the problem.
If your problem is not properly resolved. We will initiate a refund for you.

Once order returned, refund will be processed in the original mode of payment, which depends on your original payment method:

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five working days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If paid by UPI or Wallet, refunds will be sent to original account within three working days once requests are submitted to concerned institutions.

Non-Refundable Scenarios

The following scenarios you can't refund:

Chips have arrived, and you have consumed part of them.
Payment time over 3 days.
There is clear evidence that you cheat in the game and cause harm to other players, so limit your trading.

We may collect your location based information for the purpose of providing you with the correct version of the application. We will not share this information with any third party. In addition, we create a unique user ID to track your use of our Service. This unique user ID is stored in connection with your profile information to track the Lucky2Play you are playing.

24/7 User Support

Our dedicated support team is available round the clock to assist you with any issues or concerns.

100% Safe & Secure

We employ industry-leading security measures to ensure your data and funds are protected at all times.

Contact Information

For any questions regarding refunds, please contact Lucky2Play Rummy at curverex@gmail.com

Physical mail address: CURVEREX TECHNOLOGY PRIVATE LIMITED, 602, C/O Zameel ahmed, Ganesh, Ganj, Puranpur, Pooranpur, Pooranpur, Pilibhit- 262122, Uttar Pradesh