How we handle and resolve conflicts on the Lucky2Play Rummy platform
This policy outlines Lucky2Play Rummy's approach to managing and resolving disputes between users or regarding gameplay issues. We are committed to fair, transparent, and timely resolution of all disputes.
This policy covers disputes related to gameplay, withdrawals, account issues, and other services provided by Lucky2Play Rummy.
Players must report disputes via email to contact@lucky2playrummy.com or through the live chat feature. Include all relevant details, such as the nature of the dispute, date, and supporting evidence.
Report your dispute through our official channels (email or live chat).
Include your username, the date and time of the incident, specific game ID if applicable, and a clear description of the issue.
Attach screenshots, videos, or any relevant evidence to support your claim.
Important: Disputes should be reported within 72 hours of the incident. While we may consider issues reported after this timeframe, timely reporting ensures we have access to all relevant logs and data.
Lucky2Play Rummy's team will acknowledge the dispute within 24 hours. A thorough investigation will be conducted, and players may be asked to provide additional information.
You'll receive an acknowledgment within 24 hours with a unique dispute reference number.
Our team will gather all relevant data including game logs, transaction records, and chat history.
We may contact you for additional details or clarification if needed.
Our dispute resolution team will evaluate all evidence according to our terms and fair play policies.
During the investigation, if the dispute involves significant financial implications or account security, we may temporarily freeze the affected account functionality until resolution.
Most disputes will be resolved within 7 business days. Complex cases may take longer, but players will be kept informed throughout the process.
For disputes requiring extensive investigation or involving third parties (payment processors, etc.), resolution may take longer than the standard timeframe.
You will receive regular updates on the status of your dispute, at least once every 3 business days until resolution.
The decision made by Lucky2Play Rummy's management will be final and binding. Players will be notified of the outcome via email.
All dispute resolutions are based on:
Each decision includes a detailed explanation of the rationale behind the resolution.
If a player is unsatisfied with the resolution, they may escalate the matter to the regulatory authority governing Lucky2Play Rummy's operations.
If you believe there's been an oversight, you may request a review of the decision within 7 days of receiving the resolution.
Any reconsideration request must include new evidence or highlight specific aspects that may have been overlooked.
If still unsatisfied, you may escalate to the relevant regulatory authority with jurisdiction over our operations.
For external escalations, we will provide you with the necessary information about our licensing authority and how to submit your complaint.
We believe preventing disputes is as important as resolving them. Here are some recommendations to ensure a smooth gaming experience:
Familiarize yourself with our game rules and terms of service before playing.
Play on a stable internet connection to avoid disconnection issues.
Take screenshots of important transactions or game outcomes as a record.
Never share your account credentials and use secure payment methods.
Our dedicated support team is available round the clock to assist you with any issues or concerns before they become disputes.
We are committed to fair and unbiased resolution of all disputes, placing player satisfaction at the core of our business.
For any questions regarding dispute resolution, please contact Lucky2Play Rummy at contact@lucky2playrummy.com or curverex@gmail.com
Physical mail address: CURVEREX TECHNOLOGY PRIVATE LIMITED, 602, C/O Zameel ahmed, Ganesh, Ganj, Puranpur, Pooranpur, Pooranpur, Pilibhit- 262122, Uttar Pradesh
