Understanding our policies regarding payment disputes and chargebacks
This policy outlines Lucky2Play Rummy's approach to handling chargebacks and payment disputes. Understanding our chargeback policy is essential for all players who make financial transactions on our platform.
A chargeback occurs when a player disputes a transaction made on their account and requests their bank or payment provider to reverse the payment. This is typically initiated when a cardholder claims that a transaction was fraudulent or made without their authorization.
Chargebacks are a protection mechanism provided by card issuers but should only be used as a last resort after attempting to resolve issues directly with Lucky2Play Rummy.
Chargebacks are only applicable for unauthorized transactions or technical errors. Players are encouraged to contact Lucky2Play Rummy's support team to resolve any issues before initiating a chargeback.
Please note that dissatisfaction with game outcomes, misunderstanding of our services, or buyer's remorse are not valid reasons for chargebacks. These matters should be addressed through our customer support channels.
Players must notify Lucky2Play Rummy within 7 days of the transaction in question.
Provide all relevant details, including transaction ID, date, and reason for the dispute.
Lucky2Play Rummy will investigate the claim and respond within 10 business days.
A decision will be communicated to the player along with appropriate actions.
To initiate a dispute, please contact our support team at contact@lucky2playrummy.com with the subject line "Payment Dispute" and include all relevant information about the transaction.
If the chargeback is deemed valid, the amount will be refunded to the player. If found invalid, the player may be subject to penalties, including account suspension.
Lucky2Play Rummy takes fraudulent chargebacks very seriously as they constitute an attempt to obtain services without payment, which is a form of fraud. We maintain detailed transaction records and will use these to defend against illegitimate chargebacks.
Players are advised to use secure payment methods and ensure their account details are not shared with others.
Only make transactions on secure, private networks - avoid public Wi-Fi.
Never share your account credentials or payment details with anyone.
Regularly check your transaction history and report unusual activity immediately.
Always reach out to our support team before contacting your bank about a transaction.
Lucky2Play Rummy maintains detailed records of all transactions, including:
These records are used to verify the legitimacy of chargeback claims and may be shared with financial institutions during dispute investigations.
Our dedicated support team is available round the clock to assist you with any payment-related issues or concerns.
We employ industry-leading security measures to ensure your payment data is protected at all times.
For any questions regarding chargebacks, please contact Lucky2Play Rummy at curverex@gmail.com/contact@lucky2playrummy.com
Physical mail address: CURVEREX TECHNOLOGY PRIVATE LIMITED, 602, C/O Zameel ahmed, Ganesh, Ganj, Puranpur, Pooranpur, Pooranpur, Pilibhit- 262122, Uttar Pradesh
